Question 1

How are tokens billed?

Accepted Answer

Input and output tokens are billed per model at posted rates.

Question 2

Do you mark up provider pricing?

Accepted Answer

We do not mark up provider pricing. Pricing shown in the model catalog is what you pay which is exactly what you will see on provider's websites.

Question 3

How is billing structured for BYOK, Pay‑As‑You‑Go vs Enterprise?

Accepted Answer

Pay-as-you-go: You buy credits and use them as you wish. You can automatically top-up your account or do it manually. You can see the activity in your settings > API Keys. Business works the same way, with an 8% platform fee on credit purchases instead of 5.5%. Enterprise: Pricing is based on volume, prepayment credits, annual commits, and many other factors.

Question 4

Are failed or fallback attempts billed?

Accepted Answer

No. When routing/fallback is enabled, you're billed only for the successful model run.

Question 5

Do you offer volume discounts or annual plans?

Accepted Answer

We offer discounted OpenRouter fees in our enterprise plan. We do not discount inference.

Question 6

Are streaming responses billed differently?

Accepted Answer

No. Pricing is per token regardless of streaming. You pay only for successful runs when routing/fallback is enabled.

Question 7

What payment methods do you accept?

Accepted Answer

Pay-as-you-go and Business accept credit/debit cards, crypto, and bank transfers. Enterprise supports invoicing and POs. Contact Sales for procurement options.

Question 8

Are taxes (VAT/GST) included in prices?

Accepted Answer

Prices are exclusive of applicable taxes. Where required, VAT/GST may be added on invoices.

Question 9

Is there a minimum spend or lock‑in on Pay-as-you-go?

Accepted Answer

No. Pay-as-you-go and Business have no minimums and no lock-in. You pay only for what you use.

Question 10

What does the Business plan fee apply to?

Accepted Answer

The 8% Business platform fee applies to credit purchases. It is charged when you buy credits, not on individual API requests, and model token prices are the same as on every other plan.

Question 11

Do I need to talk to sales to upgrade to Business?

Accepted Answer

No. Upgrade to Business from your settings. There is no contract, no minimum spend, and no sales conversation. You can downgrade 30 days after the upgrade, from the same place.

Question 12

Do you enforce rate limits?

Accepted Answer

For free plan - Yes. Not for Pay-as-you-go, Business, or Enterprise plans. Yes. Different plans have different limits. Free users have a limit of 50 requests per day and 20 requests per minute (rpm) For Pay-as-you-go and Business users with at least $10 in credits - No limits on paid models 1000 request limit on free models with 20 RPM Free‑tier usage of popular models can be subject to rate limiting by the provider, especially during peak times. Failed attempts still count toward your daily quota.

Question 13

Can I separate environments (dev/staging/production)?

Accepted Answer

Yes. Create separate API keys per environment with their own caps, alerts, and activity logs.

Question 14

Do you enforce platform rate limits?

Accepted Answer

No, there are no platform‑level rate limits for Pay-as-you-go, Business, or Enterprise users. Free users have rate limits.

Question 15

Can I make sure to send API requests in specific regions?

Accepted Answer

Yes. In-region routing is included on Business and Enterprise plans. Send requests to eu.openrouter.ai to keep inference with providers in the EU, or to us.openrouter.ai to keep it in the US. Upgrade to Business from your settings; for Enterprise, contact sales.

Question 16

Does routing affect latency?

Accepted Answer

Routing improves reliability; latency may vary by model/provider/region. If you need consistent latency, pin a specific model and region.

Question 17

What happens if a model is deprecated or pricing changes?

Accepted Answer

If a model is deprecated, you will receive a 404 when you request it, with an error message like "no endpoints for this model found." If the pricing changes, we will continue to route to the model and it will serve your requests. But, you will be charged at the new rate and your credits will deduct accordingly. This will be reflected in your billing.

Question 18

Can I pin specific model versions?

Accepted Answer

Yes. Choose an explicit model ID/version to avoid unexpected changes. You can also switch models without changing your integration.

Question 19

Do you train on customer data?

Accepted Answer

No. We do not train on your data. Provider‑side retention can be disabled at the account level or per API call.

Question 20

Do you support SSO?

Accepted Answer

Yes. SSO (SAML) is available on Enterprise plans; contact us to enable it on your account.

Question 21

How do I migrate from OpenAI/Anthropic?

Accepted Answer

Our API is OpenAI‑compatible. Update the base URL and model names; see Quickstart.

Question 22

Do you support function calling/tools?

Accepted Answer

If the underlying model supports tools/function calling, you can use it through the same API. See the API reference for examples.

Question 23

What happens if a provider is down or a model errors?

Accepted Answer

Routing/fallback can automatically try alternative models. You're billed only for the successful runs. Every request has Zero Completion Insurance.

Question 24

Where can I check uptime and incidents?

Accepted Answer

Visit the status page for real‑time uptime and incident history.

Feature	Free
Platform Fees	N/A
ModelsExplore all models →	25+ free models
ProvidersExplore all models →	4 free providers
Chat and API AccessTry chat now →
Activity Logs & Export
Auto-routing, preferred vendor selectionsLearn more →
Budgets & Spend Controls
Prompt CachingLearn more →
Management API keyLearn more →
Admin ControlsEnterprise features →
Data Policy-Based RoutingModel & provider policies
EU in-region routingLearn more →
US in-region routingLearn more →
Workspace limitLearn more →	5
DPA	Via Terms of Service
Managed Policy Enforcement
SSO/SAML
Contractual SLAs
Payment options
BYOK LimitsLearn more →
Rate limits	50 requests/day
Support	Community Support

	Free	Pay-as-you-go	Business	Enterprise
Platform Fees	N/A	5.5%	8%	Fee discounts available
ModelsExplore all models →	25+ free models	500+ models	500+ models	500+ models
ProvidersExplore all models →	4 free providers	80+ providers	80+ providers	80+ providers
Chat and API AccessTry chat now →
Activity Logs & Export
Auto-routing, preferred vendor selectionsLearn more →
Budgets & Spend Controls
Prompt CachingLearn more →
Management API keyLearn more →
Admin ControlsEnterprise features →
Data Policy-Based RoutingModel & provider policies
EU in-region routingLearn more →
US in-region routingLearn more →
Workspace limitLearn more →	5	5	1,000	Custom
DPA	Via Terms of Service	Via Terms of Service	Via Terms of Service, signed copy on request	Customizations available
Managed Policy Enforcement
SSO/SAML
Contractual SLAs
Payment options		Credit card, crypto & more	Credit card, crypto & more	Invoicing options
BYOK LimitsLearn more →		$25,000 of list price inference / month with no fees, 5% fee after	$25,000 of list price inference / month with no fees, 5% fee after	$200,000 of list price inference / month with no fees, 5% fee after
Rate limits	50 requests/day	None on paid models	None on paid models	None on paid models, plus bring your own capacity
Support	Community Support	Email Support	Email Support	Support SLA with Shared Slack Channel
	Get Started For Free	Buy Credits	Upgrade to Business	Contact Sales

Feature	Free
Platform Fees	N/A
ModelsExplore all models →	25+ free models
ProvidersExplore all models →	4 free providers
Chat and API AccessTry chat now →
Activity Logs & Export
Auto-routing, preferred vendor selectionsLearn more →
Budgets & Spend Controls
Prompt CachingLearn more →
Management API keyLearn more →
Admin ControlsEnterprise features →
Data Policy-Based RoutingModel & provider policies
EU in-region routingLearn more →
US in-region routingLearn more →
Workspace limitLearn more →	5
DPA	Via Terms of Service
Managed Policy Enforcement
SSO/SAML
Contractual SLAs
Payment options
BYOK LimitsLearn more →
Rate limits	50 requests/day
Support	Community Support

	Free	Pay-as-you-go	Business	Enterprise
Platform Fees	N/A	5.5%	8%	Fee discounts available
ModelsExplore all models →	25+ free models	500+ models	500+ models	500+ models
ProvidersExplore all models →	4 free providers	80+ providers	80+ providers	80+ providers
Chat and API AccessTry chat now →
Activity Logs & Export
Auto-routing, preferred vendor selectionsLearn more →
Budgets & Spend Controls
Prompt CachingLearn more →
Management API keyLearn more →
Admin ControlsEnterprise features →
Data Policy-Based RoutingModel & provider policies
EU in-region routingLearn more →
US in-region routingLearn more →
Workspace limitLearn more →	5	5	1,000	Custom
DPA	Via Terms of Service	Via Terms of Service	Via Terms of Service, signed copy on request	Customizations available
Managed Policy Enforcement
SSO/SAML
Contractual SLAs
Payment options		Credit card, crypto & more	Credit card, crypto & more	Invoicing options
BYOK LimitsLearn more →		$25,000 of list price inference / month with no fees, 5% fee after	$25,000 of list price inference / month with no fees, 5% fee after	$200,000 of list price inference / month with no fees, 5% fee after
Rate limits	50 requests/day	None on paid models	None on paid models	None on paid models, plus bring your own capacity
Support	Community Support	Email Support	Email Support	Support SLA with Shared Slack Channel
	Get Started For Free	Buy Credits	Upgrade to Business	Contact Sales

Pricing

Frequently Asked Questions

Billing and Pricing

Usage and Rate Limits

Routing and Latency

Privacy and Security

Models and Features

Reliability and Uptime

Ready To Get Started?